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Contact Us
J&J Jewelers
PO Box 10722
Phoenix, Arizona 85064
877-252-GOLD
sales@jandjjewelers.com
Payment
We accept all major forms of payment including Visa, MasterCard, Discover, and American Express via PayPal. You may also use your own PayPal account to pay for your purchases. If you do not have a PayPal account, you can still pay with your credit card without having to open an account. PayPal is a free and secure service to you as a consumer. To learn more about using PayPal their website: WHAT IS PAYPAL .
Shipping
For your convenience, we have selected Federal Express as our shipping partner. Several shipping options are available from ground to next day air services. We offer complimentary shipping on all orders over $200.
Returns
We want to ensure your satisfaction. If you are not satisfied with your purchase, let us know. All damages and defects must be reported to J&J Jewelers within seven (7) days of receipt of delivery. Many of our pieces have extended warranties and will be explained with each purchase.
All returns are shipped at the buyer’s cost, unless you received a product that is damaged or defective. To ensure you receive proper credit, all returns must be pre-approved before shipping back to J&J Jewelers. All returns must be shipped by a carrier that offers tracking information, and must be insured for the full purchase price of the item.
For returns, please contact our customer service department via email at service@jandjjewelers.com, or call us at 1-877-252-GOLD.
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